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Frequently Asked Questions

Does Phulkki Offer Cash On Delivery (COD)?

We only collect the amount printed on the invoice. Cash on Delivery (COD) may not be applicable on all pin codes. All COD orders will be verified over a call, before being processed. If We are not able to reach you within 3 calls, the order will be cancelled. 100% COD may not be available on all orders. We may require You to pay an advance of upto 50% of the invoice value upfront.

How far in advance should I order my bridal dress?

Order your bridal dress 70-90 days before your desired date for a smooth experience.

What is the ordering process for bridal dresses?

The ordering process for bridal dresses at Phulkki is straightforward. Customers can browse our collection, select their desired dress, and proceed to checkout. Additionally, we offer a customization form for those seeking personal changes to ensure a tailor-made experience.

Do You Offer A Trial Before Buying?

Yes, we offer in-store trials for you to experience and ensure the perfect fit before making a purchase.

What is your return and exchange policy?

Refunds will be made only in accordance with the terms herein and in the form of store credit, only. Such refunds would be processed within 5-7 working days of the acceptance for refund request in case the product has not been delivered to You and within 5-7 working days of receipt of product by Us in case the product had already been delivered to You. Goods once sold can only be exchanged for replacement or returned along with the original invoice for store credit, provided they meet Our terms and condition . All exchanges, including change of size are subject to availability and Our specific confirmation. Any product exchanged once will be considered as customised and not be eligible for further exchange.

Can I modify or cancel my order?

In case of requests for order cancellations, We reserve the right to accept or reject such requests with. As part of usual business practice, if We receive a cancellation notice within 24 hours of placing the order, we shall cancel the order and refund the entire amount. If Your order is duly cancelled , the amount paid by You will be reversed to your account within 5 to 7 working days of receiving your bank account details for such reversal. We can not process a cash refund under any circumstances. We will not be able to cancel orders that have already been processed (including the order that may have been processed within the first 24 hours) or orders for which cancellation request is received after the expiry of the above mentioned 24 hours. We have the full discretion to decide whether an order has been processed or not. You agree not to dispute the decision made by Us in this regard. It is clarified that after the expiry of the first 24 hours after placing the order, You would not be entitled to cancel the order and receive a refund. In case of payments made via an online mode, You will opt for a chargeback only if (a) You are eligible for cancelling your order as per these Terms; and (b) despite being eligible and cancelling your order, We have been unable to reverse monies paid by You to Your account within the timeline set out herein.

Are alterations included in the purchase?

No, alterations are not included in the purchase.

Are there any restocking fees for returns?

In case of a refund or exchange, a restocking fee will be charged @15% of the MRP of the product.

Can I schedule a consultation or fitting appointment?

Yes, You can schedule a consultation or fitting appointment at your convenience for a personalized assistance.

What sizes are available for your bridal dresses?

Our bridal dresses are available in standard sizes, including L and XL, which are readily accessible. For other sizes or specific customization requirements, we offer a tailored solution through our customization facility. By filling out our customization form and providing accurate measurements, we ensure your bridal dress is crafted to perfection.

Do you offer customizations for dresses?

Yes, we offer customizations for all our garments at Phulkki, ensuring a personalized and perfect fit for your unique style.

Are sizing charts available for reference?

Yes. there is a size guide available at every product page for your reference for a clear understanding of the measurements.

What fabrics and materials are used in your bridal dresses?

Our bridal dresses feature a blend of premium materials, including silk, viscose, georgette, and net, carefully chosen for comfort in every garment.

How can I track my order?

You'll get an email with the tracking info after your purchase. Use the tracking number on the courier's site to see where your order is.

Can I see customer reviews or testimonials?

Yes, we have a dedicated customer reviews section on our website where you can explore testimonials from satisfied customers.

Are there any upcoming sales or promotions?

Yes, there is an upcoming launch sale. Stay tuned for exciting promotions and discounts!

How can I contact customer support?

You can easily contact our customer support by visiting our customer service page, where you'll find all the details to reach out to us. The Customer must write to us at contact given on Alternatively, the customer may even call at our customer care number +91 - 78478 48484 which remains open 24 hours on all 7 days (Monday to Sunday). We are not liable for any damages caused to the product during transit from Customer to Us. For products sold in store, Customer may visit the store as well, provided the same is done within timelines set out in the terms.

Does Phulkki own stores in Mumbai?

Yes. Phulkki has a store in Goregaon, Mumbai.